Book your tickets at ease in advance with Go-genting.com.my. If you cannot make it, reschedule it! With our newly added Reschedule feature, you can now have more flexibility and ease when you book your ticket online on Go-genting.com.my.
Reschedule Terms & Conditions
- This Reschedule Policy shall only be applicable for selected operators with its terms. Please refer to Operators’ Reschedule Policy.
- Rescheduling is only allowed with the same operator and the same route per trip.
- The promotional rates are not available for rescheduling the booked trip.
- Reschedule is only allowed once per trip.
- Rescheduling for only partial of the total tickets booked per way is not allowed.
- Ticket(s) collected or exchanged at the counter cannot be rescheduled.
- The discount code cannot be used while rescheduling.
- The discount code redeemed during the original booking will not be returned in any form of amount.
- Once the ticket has been rescheduled, “Refund Protect”; if available, will no longer be valid for the booking.
- Additional Charges: Reschedule fee + (New ticket fare-Original ticket fare paid)
- The difference in fare is not refundable if the new ticket is cheaper than the original ticket price paid.
- If the reschedule request is rejected by the operator, the Additional Charges paid will be refunded.
- The management of Go-genting.com.my reserves the right to change the terms and conditions of this Reschedule Policy without prior notice.
Operators’ Reschedule Policy
||72 hours before departure
||RM5.00 per booking